We staff our groups and book our parties based on the number of players that are paid for at the time of reservation. Due to holding equipment and staffing your group based on this number, we do not issue a credit or refund for players that are paid for but do not show up. However, for Platoon Paintball packages that are paid on a per-person basis, we will give your group the 500-round bags of paintballs for each player that did not come so you can split them among your group. For “Special Operator”, “Young Guns”, and “Airsoft Assault” parties, any additional players that were paid for at booking will not be refunded or credited.

No. In our experience players bringing their own equipment for a private group tends to cause several issues ranging from an unfair advantage, equipment malfunctions that delay gameplay, and higher paint consumption for the player(s) using their own gear. It also ensures all players are on a level playing field so they can have a great experience that is fun for everyone. Please contact Insane Paintball if you have any questions about this policy.

All groups are scheduled on a first come first served basis. We will do everything we can to fit your group in a time slot that works best for you but the sooner you book the more options you will have. Saturdays tend to book up the quickest.

The sooner the better but we ask for a minimum of 48 hours' notice so that we can be sure to have staff ready.

We can schedule groups any day of the week at any time. If you schedule during the weekend there will be other players playing but your games will run separately with just the players in your group on the field. Weekday groups have the best chance of having the entire facility alone unless another private group is booked that day.

Payments are due in full at the time of booking for the number of players that you plan on having in your group. Payments are non-refundable, but you can transfer to a different date with 24-hour minimum notice. If you have extra players on the day of the group you can pay for them that day, but the equipment is guaranteed only for players that have been paid for at the time of reservation. Any players you pay for are non-refundable if they do not show up. Please refer to the FAQ “What if fewer players show up than I paid for?” to get more information on how we handle groups who have players that do not arrive for the party.

You are welcome to reschedule without penalty if you call at least 24 hours in advance to let us know you want to move your group to a different date. No shows on the day of the event will lose their payment. Payments for cancellations are non-refundable.